Return/Exchange Portal
Return and Exchange Policy
At Domnic, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange an item. Please read our policy carefully to facilitate a smooth process:
1. Eligibility for Returns and Exchanges:
- Items must be unused, unwashed, and in the same condition as received.
- Returns and exchanges are accepted within 14 days from the date of delivery.
- Customized or personalized items are not eligible for return or exchange unless they arrived damaged or defective.
2. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team at +918699332731 within the specified timeframe.
- Provide your order number and details of the item(s) you wish to return or exchange.
- We may request photographic evidence for damaged or defective items.
3. Return Shipping:
- Customers are responsible for the shipping costs associated with returns or exchanges, except in cases of defective or incorrect items.
- We recommend using a trackable shipping method and retaining proof of postage for your records.
4. Refunds and Exchanges Process:
- Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges.
- Exchanges will be processed once the returned item is received and inspected.
- Please allow 3-5 business days for refunds to reflect in your account after processing.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- Provide photographic evidence of the issue, and we will arrange for a replacement or refund.
6. Non-Returnable and Non-Exchangeable Items:
- Final sale or clearance items are non-returnable and non-exchangeable.
- Gift cards and downloadable products cannot be returned or exchanged.
7. International Returns and Exchanges:
- International customers are subject to the same return and exchange policies.
- Please note that additional customs duties or taxes incurred upon return shipping are the responsibility of the customer.
8. Restocking Fee:
- A restocking fee may apply to certain returns, particularly for bulk orders or customized items. Details will be provided upon request.
9. Policy Updates:
- We reserve the right to update our return and exchange policy at any time without prior notice. Please review our policy periodically for any changes.
By making a purchase from Domnic, you agree to abide by the terms and conditions outlined in this Return and Exchange Policy.
If you have any further questions or concerns regarding our policy, please don't hesitate to contact us. We're here to assist you throughout the process and ensure your shopping experience is enjoyable. Thank you for choosing us for your t-shirt needs!